Frequently Asked Questions
Clear answers before checkout.
Understand the service, package, inputs, delivery and implementation boundaries before starting a project.
First answer
This is digital design.
Orlano Gardens does not visit, install, deliver materials or send a landscaping crew. The service creates custom visual direction and practical guidance from your photos.
Start a ProjectService + boundaries
A remote digital outdoor design service. You send property photos and project details; you receive custom visual concepts and practical plant, material and layout guidance.
No. There is no site visit, on site measurement or in person consultation.
No. Physical landscaping, labor and installation are not included. Implement the direction yourself or hire a local professional.
No. The package covers digital design work only. Plants, materials, tools and delivery remain local.
No. Real space mockups are labeled Digital Design Concept and must not be mistaken for photographs of completed construction.
Packages + payment
Send the full area first when the scope is uncertain. Small focused areas fit $29 or $49; medium complete areas generally fit $89; large or multiple area properties begin at $149.
Payment is completed through the official Orlano Gardens Etsy shop after scope confirmation.
Do not buy first if the project could be medium, large or multiple area. The property must control the package.
The optional $29 add on is 24 hour delivery only when feasibility is confirmed before purchase. It is not automatically available.
No. The listed prices cover remote digital design only, not plants, materials, contractors or installation.
Delivery + revisions
Typical delivery is 3 to 5 working days after all required photos, measurements and decisions are complete.
Only after complete project information has been received and the scope is confirmed.
The $29 package includes two. The $49 and $89 packages include four. Multiple area output depends on the confirmed scope.
Yes. One focused revision is included after you select one concept, provided the change remains inside the purchased scope.
No. A revision refines the selected concept; it does not add a new area or replace the original project brief.
Photos + project inputs
Send wide horizontal photos from the front, left and right when possible. Avoid very wide angle distortion and include the full boundaries of the area.
A slow walking video is strongly recommended for backyards, multiple area properties and spaces with unclear connections.
City and region help inform climate, general plant direction and the need for local verification.
Not without separate permission. Project media is used to understand the site and create the requested design.
Sometimes, but missing scale can reduce accuracy. Measurements or a simple plan are required when the photograph cannot establish the dimensions reliably.
Plants + implementation
Designs normally use natural plants selected for local conditions, but artificial options can be considered when the client requests them.
No. Final suitability depends on local microclimate, soil, watering and maintenance. Verify selections with a reputable local nursery or extension resource.
Yes, concepts can include patios, pavers, pergolas, fountains, fire features, paths and seating layouts as visualization and planning direction, not engineering or construction drawings.
Yes. The handoff can support discussion with a local installer, who must verify physical conditions, quantities, codes and construction requirements.
Possibly, depending on the feature and location. Confirm property lines, utilities, permits and structural requirements locally before work.
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Ready when the space is
The next answer depends on the property.
Share clear photos and priorities so the correct scope can be confirmed before Etsy checkout.